GAS NATURAL FENOSA is improving its customer service for residential customers and SMEs in the city of Lugo, with the opening of its first centre there at Calle Bolaño Rivadeneira, no. 1, bajo. The new office will be open to the public from Monday to Friday, from 9 am-3 pm and 4 pm-6 pm.
Today, the Regional Delegate of the Galician Regional Government in Lugo, José Manuel Balseiro; the municipal spokesman and Councillor for Rural Areas and Sports; Miguel Fernández, and Natural Fenosa Servicios’ Galicia and Asturias Representative, José Antonio Sánchez Loureda, opened the energy company’s customer service centre in the city. The opening ceremony was attended by key figures from the city’s corporate and institutional sphere, as well as representatives from consumer associations.
This office, which will be managed by the partner company ANROLU INSTALACIONES, S.L., with two service desks and one information desk, is an addition to the company’s other customer service centre in the city of Lugo (Avda. Fontiñas, 68), managed by the partner company Construcciones Jaime do Pazo.
This new centre confirms the company’s commitment to its residential and SME customers in Lugo, where it has almost 152,000 customers in the electrical, gas and service markets. In Galicia, Gas Natural Fenosa has a portfolio of more than 1.6 customers in both the residential and SME markets.
Better customer service
Increasing our customer service offices in Lugo is part of GAS NATURAL FENOSA’s strategy to offer optimum comprehensive, in-person services to its natural gas and electricity customers. In the dual customer service offices, customers can deal with all the administrative tasks relating to electricity and natural gas supplies, new supply contracts, data queries and updates, modify contracts, manage complaints and get personalised advice on energy. Users can also manage their accounts 24 hours a day on the website www.gasnaturalfenosa.es.
