Cookies policy
I. PURPOSE
The website (the “Website”) is owned by Naturgy Energy Group, S.A. (“Naturgy’’). This Website uses a technology called “cookies”, which collects information on your use of this Website.
The purpose of this Cookies Policy is to provide you with clear and concise information on the cookies used on our Website.
II. WHAT ARE COOKIES?
Cookies are small files that are downloaded to your device (computer, mobile phone or any other device with internet access) when you visit a certain web page, with the aim of storing information related to your browsing activity.
In general, cookies can be used for a wide range of purposes, such as to recognise you as a user, obtain information on your browsing habits, or customise how the website content is displayed.
You must provide consent before cookies can be installed on your device, with the exception of technical cookies, which are exempt from this obligation as they ensure that our Website works correctly and allow users to browse the page.
III. TYPES OF COOKIES AND WHAT THEY ARE USED FOR ON OUR WEBSITE
There are different types of cookies depending on the managing entity, the purpose for which the information collected is used and the time that they remain active on your device.
In the table below, you can find a general description of the most frequently used types of cookies, although not all of them are used on our Website. Consequently, below the table we provide detailed information on which cookies we use and their specific characteristics.
TYPES OF COOKIES
| CATEGORY | TYPE | PURPOSE |
|---|---|---|
| Based on the managing entity | First-party cookies | These cookies are sent to the user’s device from a server or domain managed by Naturgy and from which the service requested by the user is provided. |
| Third-party cookies | These cookies are sent to the user’s device from a server or domain which is not managed by Naturgy, but by another entity that processes the data obtained through the cookies. | |
| Según su finalidad | Technical cookies | These cookies allow the user to browse the website, using the different options or services it offers. For example, they make it possible to control traffic and data communication, identify the session, remember the elements of an order, request registration or participation in an event, etc. The user’s consent is not needed to install this type of cookie because they are exempt from this obligation. |
| Customisation cookies | These cookies make it possible to remember information so that a user can access the service with certain characteristics that differentiate their experience from that of other users, such as the language, favourite sections, the aspect or content of the service depending on the type of browser used to access the service or the region from where it is accessed, etc. | |
| Analytical cookies | These cookies make it possible to measure user activity on the website, with the aim of adding improvements based on an analysis of service usage data. For example, they allow us to know how many users visit the website, as well as the most visited pages. | |
| Behavioural advertising cookies | These cookies store information about users’ behaviour obtained from continuous observ | |
| Based on the time they remain active | Session cookies | These cookies are designed to recognise and store data while the user is accessing the website. They are normally used for storing information that is solely retained for providing user-requested services on a single occasion and disappear at the end of the session. |
| Persistent cookies | These cookies are stored on your device and the data can be accessed and processed for a period of time defined by the cookie owner. This period may be several minutes to several years. |
COOKIES USED ON OUR WEBSITE
Our Website uses technical cookies, which do not require user consent to be installed. Furthermore, our Website uses other cookies that require your consent before they can be installed. The information obtained through these cookies can be used by both Naturgy and the cookie owner. You can find information below on these cookies:
| COOKIE | HOST | TYPE | DURATION | PURPOSE |
|---|---|---|---|---|
| J_SESSIOND | www.naturgy.com | Technical | Session | Identify the user session |
| J_SESSIONID_PORTAL | www.naturgy.com | Technical | Session | Identify the user session |
| SS_X_JSESSIONID | www.naturgy.com | Technical | Session | Identify the user session |
| gnf_user_accepts_cookies | www.naturgy.com | Technical | 12 months | Identify whether or not the user has accepted the cookies |
| gnf_user_preferences | www.naturgy.com | Technical | 12 months | Remember the cookies configuration selected by the user |
| gnf_idioma | www.naturgy.com | Customisation | Session | Identify the user’s last browsing language |
| __z_a | www.naturgy.com | Technical | Session | |
| JSESSIONID_WCS | www.naturgy.com | Technical | Session | |
| ARRAffinitySameSite | estaticos.naturgy.com | Technical | Session | |
| _dc_gtm_UA-xxxxxxxx | www.naturgy.com | Technical | Session | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. |
| X-Oracle-BMC-LBS-Route | www.naturgy.com | Technical | Session | |
| ARRAffinity | estaticos.naturgy.com | Technical | Session | This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. |
| OptanonConsent | www.naturgy.com | Technical | 12 months | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| OptanonAlertBoxClosed | www.naturgy.com | Technical | 12 months | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
| _vis_opt_s | www.naturgy.com | Analytics | 100 days | This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie distinguishes between new and returning visitors. |
| _vis_opt_test_cookie | www.naturgy.com | Analytics | Session | This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie tests if the browser is set to allow cookies.. |
| _gat_UA- | www.naturgy.com | Analytics | Session | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| _vwo_uuid_v2 | www.naturgy.com | Analytics | 12 months | This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. |
| _gclxxxx | www.naturgy.com | Analytics | 3 months | Google conversion tracking cookie |
| _gid | www.naturgy.com | Analytics | 25 hours | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid |
| _vwo_referrer | www.naturgy.com | Analytics | 2913998 days | This cookie is associated with the product Visual Website Optimiser, by Wingify. The tool helps site owners measure the performance of different versions of web pages. |
| _ga | www.naturgy.com | Analytics | 24 months | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga |
| _vwo_sn | www.naturgy.com | Analytics | 24 hours | This cookie is associated with the product Visual Website Optimiser, by Wingify. The tool helps site owners measure the performance of different versions of web pages. |
| __ZEHIC | www.naturgy.com | Customisation | Session | __ZEHIC |
| __zjc | www.naturgy.com | Customisation | Session | __zjc |
| JSESSIONID | www.naturgy.com | Advertising | Session | General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. |
THIRD-PARTY COOKIES USED ON OUR WEBSITE
| COOKIE | TYPE | PURPOSE | OWNER | DURATION | REMARKS |
|---|---|---|---|---|---|
| Google Analytics (__utma) | Third-party, analytical, persistent | Used to find out which browsers the user is using and to optimise our website for these browsers | Two years from configuration or update | For more detailed information about all of these cookies, please visit Google’s website at the following link: Google Analytics For information about the data that Google transfers to third countries, visit the following link: Google Analytics transfers | |
| Google Analytics (__utmb) | Third-party, analytical, persistent | Used to identify unique users for statistical purposes and find out how many actual visits the website has received (works with __utmb) | Until the end of the browser session | ||
| Google Analytics (__utmc) | Third-party, analytical and session | Used to identify unique users for statistical purposes and find out how many actual visits the website has received (works with __utmb) | Until the end of the browser session | ||
| Google Analytics (__utmz) | Third-party, analytical, persistent | Used to find out how each user has arrived at the website i.e. if they are direct traffic, referral site, search engine, etc. | 6 months from configuration or update | ||
| Google Analytics (__ga) | Third-party, analytical, persistent | Used for distinguishing users | Two years |
| COOKIE | HOST | TYPE | DURATION | PURPOSE |
|---|---|---|---|---|
| OptanonConsent | cdn.cookielaw.org | Technical | 12 months | |
| ARRAffinity | formulario.patrocinios-gasnaturalfenosa.es | Technical | Session | |
| ARRAffinity | estaticos.gasnaturalfenosa.com | Technical | Session | |
| OptanonAlertBoxClosed | cdn.cookielaw.org | Technical | 12 months | |
| _icl_current_language | formulario.patrocinios-gasnaturalfenosa.es | Technical | 24 hours | |
| ARRAffinitySameSite | formulario.patrocinios-gasnaturalfenosa.es | Technical | 24 hours | |
| ARRAffinitySameSite | estaticos.gasnaturalfenosa.com | Technical | 24 hours | |
| vuid | vimeo.com | Personalización | 24 months | This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing |
| VISITOR_INFO1_LIVE | youtube.com | Publicidad | 6 months | This cookie is used as a unique identifier to track viewing of videos |
| CONSENT | youtube.com | Publicidad | 6108 days | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| YSC | youtube.com | Publicidad | 24 hours | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| _darenso | static.aroa.io | Desconocida | 3 months | |
| _sesamo | static.aroa.io | Desconocida | 24 hours |
IV. WAYS OF GRANTING, REFUSING OR REVOKING CONSENT FOR THE USE OF COOKIES
You can grant or refuse consent for the use of the above-mentioned cookies through the Cookie Settings Panel.
If you wish to eliminate third-party cookies after having already provided your consent through the Cookie Settings Panel, you must do so using the tools provided by your browser or, where applicable, the system offered by the cookie owner.
In addition, we inform you that you can block, disable or delete cookies at any time by changing your browser settings.
For more information, consult your browser’s help page on how to manage cookies. Below, we provide the links to information on how to manage cookie use in the most commonly used browsers:
Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: https://support.microsoft.com/es-es/help/4027947/microsoft-edge-delete-cookies
Firefox: https://support.mozilla.org/es/products/firefox/protect-your-privacy/cookies
Google Chrome: https://support.google.com/chrome/answer/95647?hl=es
Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac
Opera 19: http://help.opera.com/Windows/11.50/es-ES/cookies.html
V. DATA TRANSFER TO THIRD COUNTRIES
The data collected through proprietary cookies is processed within the European Economic Area or in countries that have been declared to have an adequate level of protection.
With regard to third-party cookies, you can find out about any data that the third parties identified in this policy transfer to third countries, where applicable. Consult the information on those cookies available on third-party websites with the link available in the “Remarks” column of the table in Section III of this Policy describing the cookies used on this Website.
VI. FURTHER INFORMATION ABOUT PERSONAL DATA PROTECTION
We recommend that you consult our Privacy Policy for more information on how we process your personal data, as well as how to exercise your rights and file a complaint with Naturgy’s Data Protection Officer and/or the corresponding data protection authority.
VII. CHANGES TO OUR COOKIES POLICY
We may update our Website’s Cookies Policy. Therefore, we recommend that you review this policy on a regular basis in order to stay correctly informed on how we use cookies.