In the first year of operation of its Vulnerability Plan, GAS NATURAL FENOSA guaranteed a supply to more than 30,000 families throughout Spain by means of measures such as payment in instalments, collaboration with social services for identifying vulnerable customers, and subsidised rate management. Thanks to the dedicated telephone number (900 724 900) set up by the company for assisting its customers in vulnerable situations, GAS NATURAL FENOSA attended 85,000 calls relating to possible cases of energy poverty.